Frequently Asked Questions

Playtics.net is an esports platform that offers a range of services to users. It provides information about upcoming and past esports tournaments in India, along with analytics and results for those tournaments. Users can browse through profiles of their favorite esports teams and tournaments organizers, and participate in giveaways for tech items and other goodies. The platform also offers an awards section where users can vote for their favorite esports teams and players, and a voting section where users can vote on a range of esports-related topics.

Overall, Playtics.net aims to provide a comprehensive esports experience for its users, from tournament information and analytics to community engagement through giveaways, awards, and votings. Its focus on user privacy and security, as well as its adherence to Indian laws and regulations, makes it a trusted and reliable platform for esports enthusiasts.

Playtics.net provides analytics for a wide range of esports tournaments in India, including both upcoming and past tournaments. The platform covers popular esports titles such as Dota 2, CS:GO, Valorant, PUBG, and many more. Users can access detailed analytics and results for these tournaments, including player and team performance metrics, match highlights, and more. Playtics.net also offers information on the tournaments' organizers, schedules, and prize pools, making it a comprehensive resource for esports enthusiasts.

Our analytics provide a wide range of data related to tournament results, including player performance statistics, team rankings, match histories, and other relevant metrics. We aim to provide comprehensive and insightful data that helps users understand the tournament and its participants.

In addition to providing performance metrics, our analytics also offer insights into the broader trends and developments in the esports industry. We provide information on the most popular esports titles, emerging players and teams, and other relevant news and events. Our platform is designed to help users stay up-to-date on the latest esports trends and make informed decisions about their favorite games and players.

We also offer data related to tournaments' organizers, schedules, and prize pools, helping users stay informed about upcoming and past events. Our platform is committed to providing accurate, up-to-date, and reliable data to help users make informed decisions about their esports interests.

Our platform is committed to providing timely and accurate data to our users, and we strive to update our analytics as soon as possible after the tournament results are made available. We understand that our users rely on this data to stay informed about their favorite esports tournaments and players, and we aim to provide the most up-to-date information possible.

In order to achieve this, we work closely with the tournament organizers and other relevant stakeholders to ensure that we have access to the latest data and results.

Overall, our goal is to provide the most comprehensive and insightful analytics possible, helping users stay informed about the latest trends and developments in the esports industry.

We update our analytics as soon as the tournament results are made public by the organizers. Depending on the frequency of the tournaments, our analytics may be updated daily, weekly, or monthly.

We take data privacy and security very seriously. We only use publicly available data provided by the tournament organizers to generate our analytics. We do not collect or store any personal data about tournament participants.

We understand the importance of data privacy and security for our Organizers, and we take all necessary measures to protect the data that we collect and process. As mentioned, we only use publicly available data provided by the tournament organizers to generate our analytics. We do not collect or store any personal data about tournament participants, such as addresses, or contact information.

We also have strict data privacy policies in place to ensure that the data we collect and process is used only for the purposes of generating our analytics and providing value to our Users and Tournaments Organizers. We do not share or sell any data to third parties, and we take all necessary steps to safeguard the data against unauthorized access, use, or disclosure.

In addition, we comply with all relevant data privacy laws and regulations, including the General Data Protection Regulation (GDPR) and other applicable laws in India. We are committed to transparency and accountability in our data privacy practices, and we welcome any questions or concerns from our users regarding their data privacy and security.

users can access our tournament analytics on our website through the organizer page or tournament page itself. We strive to make our analytics easily accessible to our users, and we provide a user-friendly interface that allows users to navigate through the data and find the information they need quickly and easily.

Our platform is designed to be intuitive and user-friendly, making it easy for users to access the data they need and stay informed about the latest developments in the esports industry.

Our customized analytics services are designed to provide brands with unique and tailored insights into specific tournaments, organizers, or events. We understand that each brand has its own unique needs and goals, and we work closely with our clients to develop customized analytics solutions that meet their specific requirements.

Our customized analytics services can include a wide range of data and insights, depending on the needs of the brand. We can provide detailed statistics and performance metrics for individual players and teams, as well as insights into audience engagement, social media trends, and other relevant data points.

To request customized analytics services, Brands Can Contact us at (info@frolicesports.com) team through our website . Our team will work closely with the user to understand their specific needs and requirements, and to develop a customized analytics solution that meets their goals and objectives. We pride ourselves on delivering high-quality, actionable insights that help our clients make informed decisions and achieve their goals.

Customized analytics services can be a valuable tool for brands looking to gain deeper insights into specific tournaments or events. By working with our customer support team, brands can identify their key performance indicators and receive tailored analytics reports that meet their unique needs. This can help brands better understand the performance of their sponsored teams or players, identify areas for improvement, and make data-driven decisions about future collaborations. By connecting with tournament organizers through our platform, brands can also explore new partnership opportunities and help support the growth of the esports industry.

Depending on the tournament and its organizers, we may offer real-time analytics during the tournament. This allows users to stay up-to-date on the latest results and performance statistics.

In case real-time analytics is not available, we update the tournament analytics and scores within a few hours or a day after the tournament ends. We make sure to provide our users with accurate and timely information to help them stay informed and up-to-date on the tournament results.

We strictly prohibit the use of our analytics for any form of betting or gambling activities that are illegal or unethical. We do not encourage or support any such activities and take no responsibility for the consequences that may arise from the misuse of our data. We urge our users to use our analytics only for informational and educational purposes. It is the responsibility of the users to ensure that they comply with all applicable laws and regulations in their jurisdiction regarding betting and gambling activities.

At Playtics.net, we understand the importance of historical data in esports analytics. That's why we offer comprehensive historical analytics for past tournaments, starting from January 2023. Our historical analytics provide users with valuable insights and trends over time, allowing them to compare and analyze past performances of players, teams, and organizers. We take great care to ensure that our historical analytics remain accurate and up-to-date by regularly updating them. Users can easily navigate and search through our past tournament records Link through our website . With our historical analytics, users can make informed decisions and gain a deeper understanding of the esports landscape.

We accept payment through Razorpay , a secure and trusted payment gateway. Users can pay using various payment methods, including credit cards, debit cards, UPI, and net banking. If you have any questions or concerns about payment, please contact our customer support team.

Yes, we take the security of your personal information very seriously. We use industry-standard encryption and security protocols to protect your data. We will never sell or share your personal information with third parties without your consent.

We comply with all applicable Indian laws and regulations regarding data protection and privacy. We ensure that all personal information collected from users is used only for the purposes for which it was collected, and we take all necessary steps to protect this information from unauthorized access, use, or disclosure. In addition to using industry-standard encryption and security protocols, we have implemented a variety of administrative, technical, and physical safeguards to protect user data. We also regularly review and update our data protection policies and practices to ensure that they remain up-to-date and effective. If you have any questions or concerns about the security of your personal information, please contact our customer support team. (info@frolicesports.com)

Yes, we offer discounts and promotions to our users from time to time. To stay up-to-date on our latest offers, we encourage users to sign up for our newsletter or follow us on social media. Along with our own discounts and promotions, we also promote our partner brands on our website. These partners can be tech companies, online applications, or other tournaments that align with our values and goals. Users can find relevant promotions and discounts for these partner brands on our website. We believe in fostering strong relationships with our partners and offering added value to our users through these collaborations. At the same time, we prioritize the security and privacy of our users' personal information and adhere to Indian laws on data protection.

At Our Company, we take privacy and data protection seriously. We collect only the minimum personal data necessary to provide our services. Specifically, we collect personal data such as name, email address, shipping address, and payment information when users make a purchase or create an account on our website. This information is used to process and deliver orders, provide customer service, and personalize the user experience. Additionally, we may collect browsing and device information through cookies and other tracking technologies to understand how users interact with our website and improve our services. We do not share this information with third parties without the user's explicit consent, except where required by law. Our commitment to protecting the privacy and security of our users' data is reflected in our comprehensive privacy policy, which outlines our data collection practices and the measures we take to safeguard user information.

As an organization operating in India, we are committed to complying with Indian laws and regulations related to data protection. We follow the guidelines provided by the Personal Data Protection Bill and other relevant laws to ensure that user data is protected. We use strong encryption and security protocols to safeguard user data, and access to user data is limited to authorized personnel only. We regularly review and update our security measures to ensure that they remain effective against evolving threats.

We do not share user data with third parties for marketing purposes without user consent. We may share user data with service providers who assist us in processing orders and delivering products, or with law enforcement agencies as required by law. Accoirding to indian laws.

In addition to our internal policies, we also comply with Indian laws related to data protection and privacy. Under the Personal Data Protection Bill, 2019, we are obligated to protect user data and ensure that it is not shared with unauthorized third parties. We follow strict security protocols to safeguard user data and will only share it with service providers who have agreed to maintain the same level of data protection and privacy standards as us. We may also be required to share user data with law enforcement agencies in compliance with a legal requirement or court order. We believe in transparency and will notify users in the event that we are required to disclose their data to a third party.

Protecting the privacy of our users is a top priority, and we respect their right to have control over their personal data. If a user wishes to have their personal data removed from our systems, they can make a request by contacting our customer support team (info@frolicesports.com) We will process the request in a timely manner and remove the data as quickly as possible, while also adhering to any legal or regulatory requirements that may apply. We strive to be transparent and responsive to our users' needs, and we are committed to protecting their personal data and privacy at all times.

As per Indian laws, in the event of a data breach, we are required to promptly notify affected users and the Indian Computer Emergency Response Team (CERT-In) within 72 hours of becoming aware of the breach. We must also take appropriate steps to mitigate any harm caused by the breach, including blocking further access to the breached system, preserving evidence, and conducting a forensic investigation to determine the cause and scope of the breach. Failure to comply with these regulations can result in penalties and legal action. We take the security of user data very seriously and are committed to following all applicable laws and regulations to protect our users.

As per Indian laws, we comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. This includes provisions related to the collection, storage, and processing of children's personal data. We do not knowingly collect personal data from children under the age of 18 without parental consent. If we become aware that we have collected personal data from a child under the age of 18 without parental consent, we will delete the data as soon as possible and take appropriate measures to prevent further collection of such data. Additionally, we take special care to protect the privacy and security of children's personal data, including implementing measures to verify parental consent and limiting the collection and use of such data to only what is necessary for the provision of our services.

As an Indian company, we comply with data protection regulations under the Indian laws. We adhere to the guidelines outlined in the Personal Data Protection Bill 2019, which aims to regulate the processing of personal data of individuals by entities within India and outside India that deal with personal data of individuals in India. Our privacy policy reflects our commitment to protecting the personal data of our users and ensuring compliance with applicable laws and regulations. If you have any questions or concerns about how we handle your personal data, please don't hesitate to contact our customer support team.

To place an order in our store, you can browse through our product catalog and select the items you wish to purchase. Once you have selected your items, add them to your cart and proceed to checkout. At checkout, you will be prompted to enter your shipping information and payment details. Once your order is placed, you will receive a confirmation email with your order details. If you encounter any issues or have questions, our customer support team is available to assist you through the process.

Under Indian law, companies are required to provide a clear and transparent return policy. At our company, we offer a 20-day return policy for our customers. If for any reason you are not satisfied with your purchase, please contact our customer support team to initiate a return. However, please note that some items may not be eligible for return due to hygienic or safety reasons. Our team will provide clear information about the return process, including any applicable fees and timelines. We believe in providing our customers with a hassle-free and satisfactory shopping experience, and our return policy is an important part of that commitment.

Yes, once your order is confirmed, you will receive tracking details from our delivery partner. You can use these details to track your order and see the estimated delivery time. We also provide updates on your order status through email or SMS notifications. If you have any questions or concerns about tracking your order, please feel free to contact our customer support team. They will be happy to assist you with any inquiries you may have.

Under Indian law, delivery times may also depend on factors such as local restrictions and customs regulations. We ensure that all orders are processed and shipped in compliance with these regulations to avoid any delays. Our delivery partners are reputable and reliable, ensuring that your order arrives safely and on time. If there are any issues with the delivery of your order, please do not hesitate to contact our customer support team who will be happy to assist you. We are committed to providing our customers with a smooth and hassle-free shopping experience.

In accordance with Indian laws, you have the right to cancel your order within a certain timeframe, which may vary depending on the type of product or service you ordered. If you need to cancel your order, please contact our customer support team as soon as possible. You may be able to cancel the order directly through your account's orders page, but if your order has already shipped, you may need to follow our return policy. If you receive the order and wish to cancel, please do not accept the package and contact our customer support team for further assistance.

After you place an order with us, we will send you an email confirmation to the email address you provided during checkout. This email will contain details about your order, such as the order number, items purchased, and shipping information. If you have not received an email confirmation, please check your spam or junk mail folder. In case you still cannot find it, please contact our customer support team and we will be happy to assist you in ensuring that your order has been received and processed.

Once your order has been processed and shipped, you will receive a separate email with tracking information from our delivery partner. This will allow you to track your order and monitor its delivery status. If you have any questions or concerns about the status of your order, please don't hesitate to contact our customer support team for assistance.

If you wish to make changes or modifications to your order after it has been placed, we recommend contacting our customer support team as soon as possible. We understand that circumstances can change and we will do our best to accommodate your request. However, please note that if your order has already been processed or shipped, we may not be able to make any changes. In such cases, you may need to place a new order or return the original order once it arrives. Our customer support team is always available to assist you with any questions or concerns you may have.

As a customer, you may realize you need to change the shipping address for your order for various reasons such as moving to a new address or incorrect address provided during checkout. If this happens, please reach out to our customer support team as soon as possible to request a change in the shipping address. Depending on the current status of your order, we may be able to modify the address before shipping. It's important to note that a change in the shipping address may affect the delivery timeline of your order. Therefore, it's recommended to double-check the shipping address provided during checkout to avoid any inconvenience.

Our warranty policy complies with Indian laws and varies depending on the product. We offer a warranty period as specified by the manufacturer, and we honor any applicable warranties as mandated by Indian law. Our customer support team is available to assist you with any questions or concerns you may have about our warranty policy or a specific product's warranty. Please refer to the product page or contact us for more information.

If your item is damaged during shipping, we understand how frustrating and disappointing that can be. That's why we have a policy in place to ensure that our customers are taken care of in these situations. Simply contact our customer support team as soon as possible to report the issue. We will work with you to determine the best course of action, which may include providing a replacement item or issuing a refund. We may also ask for photos or other evidence of the damage to help us assess the situation and improve our shipping methods in the future. Our goal is to make sure that you are completely satisfied with your purchase and that any issues are resolved quickly and effectively.

Yes, we frequently offer discounts and promotions to our customers. We understand the importance of providing value to our customers, and we strive to offer competitive prices and deals on our products. You can stay up to date on our latest offers by signing up for our newsletter or following us on social media. We also partner with other brands to offer our customers even more exclusive discounts and promotions. Be sure to check our website regularly for the latest deals and discounts. If you have any questions or concerns about our promotions or discounts, please don't hesitate to contact our customer support team.

We do not provide bulk discounts for large orders. However, we may have other promotions or discounts available that could be applicable to your purchase. Please contact our sales team or check our website for the latest offers and discounts.

If you have not received your package and suspect that it may be lost or stolen, please contact our customer support team immediately. We will assist you in filing a complaint with the courier company and initiate an investigation to locate the missing package. If the package is not found, we will work with you to arrange for a replacement or refund as per our company's policy. It is essential to report any lost or stolen packages as soon as possible, as delay may limit our ability to investigate the matter and take appropriate actions. We value your trust and assure you that we will do everything in our power to resolve the issue promptly and to your satisfaction.

We value feedback from our customers and encourage them to leave honest reviews about the products they have purchased. In accordance with Indian laws, we adhere to certain guidelines when it comes to displaying customer reviews on our website. We ensure that all reviews are genuine and reflect the true experience of the customer. Additionally, we do not allow any reviews that contain offensive language, personal information, or violate any laws or regulations. If you have any questions or concerns about leaving a review or the review guidelines, please contact our customer support team for assistance.

As a responsible business, we take our commitment to sustainability seriously. We understand the impact that our operations can have on the environment, and we are committed to minimizing this impact as much as possible. To this end, we have implemented a sustainability policy that outlines our commitment to reducing waste, conserving resources, and promoting sustainability throughout our operations. This policy covers various aspects of our business, from product development and packaging to transportation and waste management. We also comply with all relevant Indian laws and regulations related to sustainability. If you have any questions or concerns about our sustainability practices, please do not hesitate to contact our customer support team for more information.

Our website provides public information related to esports players, including their profiles, statistics, and achievements. We believe in promoting esports as a legitimate competitive sport, and sharing this information helps to build and engage the esports community. However, we respect the privacy of players and do not share any personal or private information without their consent. We are committed to maintaining ethical and responsible data sharing practices and strive to protect the privacy of players and their personal information. If you have any concerns or questions regarding the information shared on our website, please contact our customer support team.

Esports teams are an integral part of the gaming industry, and we understand the importance of providing accurate and up-to-date information for our users. On our website, we share publicly available information related to esports teams, including team profiles, rosters, and their tournament results. Our team gathers this information from reliable sources such as official esports leagues, tournaments, and team websites. We take utmost care to ensure that the information shared on our website is accurate and reliable. However, we do not share any sensitive or confidential information about the teams without their explicit consent. We respect the privacy and confidentiality of the teams and their members, and strive to maintain a transparent and trustworthy platform for all our users.

If a user wishes to remove their esports player or team information from our website, they can contact our customer support team and provide a valid reason for the removal request. However, we can only remove the information if it violates any applicable laws or regulations, or if the information is no longer publicly available. We take privacy seriously and strive to ensure that we are transparent and fair in our handling of personal information. Therefore, we encourage users to review our privacy policy and contact us with any concerns or questions they may have regarding their personal information.

If a player or team wishes to have their information removed from our website, they can contact us to request its removal. We will review the request and take appropriate action based on our policies and the applicable laws and regulations. Please note that certain information may be required to be retained for legal or regulatory purposes, and we may not be able to accommodate all requests for removal. Our goal is to respect the privacy and preferences of all players and teams while also providing a comprehensive resource for esports enthusiasts.

In compliance with Indian data protection laws, we do not sell any user data or esports player and team data to third parties without explicit consent from the user. We adhere to strict data privacy and security policies and ensure that any sharing of information with our partners or affiliates is done with appropriate safeguards and measures in place. We prioritize the protection of personal and sensitive information and take all necessary measures to prevent unauthorized access, disclosure, or misuse of data. Our users can trust that their information is safe and will not be shared or sold without their consent.

A giveaway is a promotional event where a company or organization offers a prize or gift to one or more lucky winners.

Our website offers a diverse range of giveaways that cater to the interests of different users. If you are a tech enthusiast, you can participate in our giveaways for smartphones, gaming consoles, and other electronic devices. For gamers, we offer redeem codes for popular digital games and in-game items that can enhance your gaming experience. Additionally, we provide jerseys and merchandise for esports teams and players, allowing fans to show their support for their favorite teams. The specific prizes may vary depending on the promotion or event, but we always ensure that they are valuable and exciting. Participating in our giveaways is a great way to have fun and potentially win some fantastic prizes.