CANCELLATION & REFUND POLICY FOR PLAYTICS PVT. LTD.

Effective Date: 19/07/2023

Thank you for choosing Playtics. We are committed to providing exceptional products and services to our valued customers. This Refund and Cancellation Policy outlines the terms and conditions governing replacements and cancellations for purchases made through our website or other sales channels.

REPLACEMENT POLICY

1. Defective or Damaged Products:

1.1 Physical Products: In the event that you receive a defective or damaged physical product, please contact our customer support team at support@platics.net within 24 hours of receiving the product. We will arrange for a replacement to be sent to you at no additional cost. To expedite the process, we may require you to provide photographs or other evidence of the product’s condition.

1.2 Digital Products: If you encounter any technical issues with a digital product you have purchased, please reach out to our support team at support@playtics.net within 24 hours of purchase. We will make every effort to resolve the issue, and if necessary, provide you with a replacement for the digital product.

CANCELLATION POLICY

1. Order Cancellation:

1.1 Physical Products: Once an order for a physical product has been placed and payment has been processed, the order cannot be canceled. We encourage you to review your order carefully before completing the purchase.

1.2 Digital Products: Due to the nature of digital products, cancellation requests for digital downloads or access to online content will not be accepted once the product has been accessed or downloaded.

2. SERVICE CANCELLATION

2.1 Services: If you need to cancel a scheduled service, please notify us at least 24 hours in advance. While cancellations may not result in a refund, we will work with you to reschedule the service at a more convenient time.

CONTACT INFORMATION

If you have any questions or need assistance regarding our Replacement and Cancellation Policy, please contact us at: support@playtics.net

We reserve the right to modify or update this Replacement and Cancellation Policy at any time. Any changes to the policy will be effective immediately upon posting on our website.

Thank you for your understanding and cooperation.

Frolic Esports Pvt. Ltd.
63, Devendra Nagar, Raipur
Chattisgarh, 492001